Valuing the individual
Each of our residents has an important life story, which we want to learn and understand. By spending time listening to residents along with their family and friends, we create and capture each person’s experiences and include this in their personalised folders. This helps us tailor our care to the needs of each of the individuals.
We encourage family and friends of our residents to get involved in our residents’ daily lives and they’ll always receive a warm welcome when visiting loved ones.